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Bad experience at Sam's Club

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  • Bad experience at Sam's Club

    I ordered glasses in their optical department and when I asked about their return policy the lady who helped me said no problem returning as long as you have your receipt. I asked this because I've never worn progressive lenses and heard that their not for everyone. Well, I guess they are not for me because everytime I wore them I would get sick to my stomach. I tried to wear them for 15 days and just couldn't anymore so I took them back. The lady who helped me was not there and the man would not give me my money back. He said "I just can't give you your money back"! She said let me try to re-adjust them for you which he did and it didn't help. I had to stand there and argue to get my money back. He was so rude to me. I did finally get my money back but was hurt at how I was treated.
    "Everyone's a star and deserves the right to twinkle"

  • #2
    Re: Bad experience at Sam's Club

    I've Never Tried Sams/walmart's Optical Place. I Usually Go To Eyemasters We Have At The Mall. Always Have Been Happy With My Service There.

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    • #3
      Re: Bad experience at Sam's Club

      Ro-Ro, it really depends on how long you wore lined bifocals. I wore the lined ones only 2 years before switching to progressive. It took more than 2 weeks for me to stop feeling like I was falling of chairs or down steps. The secret is to stop using your peripheral vision. Don't worry, you won't lose the ability, it's just that your brain needs time to readjust to the new optical input.

      A hint for next time--get the return policy in writing.
      Communicate. It can't make things any worse!

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      • #4
        Re: Bad experience at Sam's Club

        Ro, I wear glasses for reading and computer only. About 6 years ago I let a lady at the Sears eyeglass place talk me into progressive lenses. After about two weeks and a continuous headache I went back and told her I hated them. She talked me into giving them another two weeks, so I did. No better. I had to fight so hard to get them to take mine back too. I had to go to the head of the eyeglass place (weren't owned by Sears) to get my money back. I swore to never go back to those types places again and I haven't.

        My MIL has progressive and loves them. I just think some people are able to wear them and some people are not able to wear them.

        I am so glad that you fought and got your money back. Customer service is not what it used to be
        Visit my blog at: http://midlifemotherhood45.blogspot.com/

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        • #5
          Re: Bad experience at Sam's Club

          We both have worn lined bifocals from day one - many years ago. My Dad wears progressive and love them. I have no desire to try them.

          My Optical dept at eye dr said progressive are not for everyone. A lot of people can not tolerate them. We never go to Sam's, Sears etc for glass fittings. Neighbor went to Wal Mart, got a royal screwing there.

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          • #6
            Re: Bad experience at Sam's Club

            I were progressive but they are the only kind I have ever worn. I put them on first day and went about my business with no trouble but like everyone else had said, not for everyone.

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            • #7
              Re: Bad experience at Sam's Club

              I wear progressives and have never had a problem. I had singles most of my life and 2 years ago had to switch.

              Sorry about your difficulties with Sam's. Write to them and complain. If nothing else it will make you feel better. Try to get the guy's name as well.

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              • #8
                Re: Bad experience at Sam's Club

                I can't wear progressives they make me sick to my stomach as well. I tried for several months.

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                • #9
                  Re: Bad experience at Sam's Club

                  I went to Sam's for my glasses and won't go back. The guy who did the exam gave me a new perscription. When I got the glasses they made me sick. I just couldn't wear them at all. After a bit of a battle he agreed to just give me back my old perscription. I was over two years later that it took to get my new glasses due to insurance coverage. I got progressives about 6 months ago. I put them on and after about the first hour had no problem. But I didn't have bifocals before this.

                  I think Sam's just doesn't know how the make the right perscriptions. Write a letter to the main office.

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                  • #10
                    Re: Bad experience at Sam's Club

                    I had the same problem as Ro but mine was with the lined bifocals. I never did adjust to them but love my progressive lenses and had no trouble wearing them from day one.

                    I got my last pair from Costco and have been very happy with them. I am due for another check up and will probably need a new prescription. I hope I am as satisified with the next pair as I am with my current pair.

                    I agree I would get the the return policy in writing next time..

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                    • #11
                      Re: Bad experience at Sam's Club

                      I'm sure Sam's Club, Sears, Costco etc optical shops are not run by them, the space is rented out by another company same as their hair stying salons,

                      Ann

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