I started a new thread because I want to make sure you saw this post ok? I did some researching on the computer and found this page where you can contact RCA. Don't give up please..I feel bad for you. We had a refrigerator that was bought brand new and had trouble with it and lost food we had just bought. I was furious and I called the place where we bought it at and they gave me a phone number to call to get reimbursed for the food we lost. Don't let this jerk get away with it ok? I hope this page helps you Good Luck