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Man, what a bad dining experience last night

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  • Man, what a bad dining experience last night

    Dh, ds, and I decided to go to the next town and eat out last night at our favorite place. I've never had a experience like this before.
    Waitress came to the table and took our drink orders. She mentions that she is so tired and still had 2 hours before she could leave. When she brought the drinks back, she spilled one across the table. Thank heavens it didn't go in anyone's lap. She brought back napkins to wipe up the spill and practically handed them to us to clean the mess up. Ok, finally got that cleaned up and we noticed that the silverware had gotten wet, so she took them and told us that she would bring us some new ones.
    Ds starts to put sugar in his tea and we notice that there were no teaspoons in the tea. Waitress didn't come back for a long time, so ds used a straw to mix sugar in his tea.
    She brings ds his salad, set is down and quickly walks off. There's still no silverware so ds just has to wait until waitress walks by so we can ask for our silverware. That takes about 15 minutes. She finally brings it, ds opens his up and there is crusty stuff on his fork. I give him my clean one and wait for waitess to walk by again. Our waitress never does. Another waitress brings our plates, so I tell her about the fork and ask for a clean one. She comes back about 5 minutes later and finally we can all start eating.
    Everything goes pretty good until I want some more tea. When waitress comes back to ask if everything is Ok and if we want dessert, I tell her that I would like some more tea and we wanted 2 desserts. She walks off and I wait and wait. I see her coming back with a glass of tea and she walks right by our table and puts it at another table. About now, I am getting really mad, but I figure she must be new and decide to not make a fuss about it. Dessets finally come so I mention the tea. She walks off to get the tea...then we notice that she didn't put spoons in the dessert glasses...which was a brownie, ice cream, and whipped topping (really needed a spoon). We have to wait again for her to come by to ask for spoons. She comes back with the tea, and I watched her as she set it down. She almost spilled that glass too. She set it down on the edge of the glass and barely kept it from going over.
    I'm not one to make a fuss in public, but even I was about to explode. I didn't want to give a tip, but dh insisted. He feels sorry for people who have to do that job for a living.
    I'm thinking she will not have her job very long there.

  • #2
    Re: Man, what a bad dining experience last night

    I wouldn't have left a tip. If she'd so tired she can't do her job, go home, let someone else do it that wants to be there making money. Service like that makes them loose customers!

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    • #3
      Re: Man, what a bad dining experience last night

      I feel sorry for those who do that for a living too as its hard work. BUT if you expect to make good tips, you should do a good job. My DH told me that TIPS meant To Insure Prompt Service but you definately did not get that. I wouldn't have left a tip & would have told the manager or hostess why we did not leave one.

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      • #4
        Re: Man, what a bad dining experience last night

        At times like this is when I hate when the gratutity is already averaged in the bill.

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        • #5
          Re: Man, what a bad dining experience last night

          Isn't TIP= To Insure Prompt service? Sounds like me you got no TIP so why should she???

          Huffle
          God grant me the serenity to accept the yarn I cannot return... courage to change the yarn I can... and the reciept to know the difference.

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          • #6
            Re: Man, what a bad dining experience last night

            That was some bad service.
            I worked in Food & Beverage service for many years. It's hard but not any harder than anyone elses job. We all work hard for our money. It doesn't sound too much like she even knew her job or that she even cared about making those tips.
            Sorry you had a bad experience. I don't think I would have left a tip either. I could understand forgetting the silverware, but she totally screwed up the whole thing.
            Have you made time to listen to the birds today........

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            • #7
              Re: Man, what a bad dining experience last night

              If this is a place to really like I'd call and speak to the manager. No waitress should act like that if she doesn'r feel good enough to work she should tell her manager and they should send her home. If this had been your first time there you would never go again and I'm sure that is not what management wants.

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              • #8
                Re: Man, what a bad dining experience last night

                Sent this story to DD who is a full-time grad student working her way through school by being a server (waitress basically) @ Olive Garden. I'm curious to see what her response is to this situation and asked her how she would've handled it. Can't wait to hear her response.

                I'm proud to say she is considered one her OG's top servers. I have never waitressed in my life, but I do know from DD's experiences, it definitely IS hard work. She works double shifts A LOT (12-14 hours) without breaks and sometimes 2 or 3 days in a row. Most waiters/waitresses are younger people who are putting themselves through schooling or people like single-parents who need the flexible schedules for babysitting or just a second job in general to make ends meet. So for those reasons ONLY, I would've left some sort of a tip.

                But..........JMHO, no matter how tired you are, you shouldn't be complaining to the customers about your woes. It's a "service" based atmosphere, people are paying to be there and to enjoy themselves.
                The will of God will never take you where the Grace of God will not protect you.

                Faith is believing in advance what already makes sense in retrospect. O:-)

                'Do not ask the Lord to Guide your Footsteps if you are not willing to move your Feet'

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                • #9
                  Re: Man, what a bad dining experience last night

                  I would definitely let the manager know about your poor service. I'm sure he/she would appreciate knowing.
                  Every new beginning comes from some other beginning's end.

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                  • #10
                    Re: Man, what a bad dining experience last night

                    If service has always been good in the past, I would think maybe she was having a bad day. You never know what is happening in someone's life. She could have a sick child, spouse or parent. We just never know what may be going on. I would hate to jeopardize someone's job in this economy unless she makes a habit of this.

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                    • #11
                      Re: Man, what a bad dining experience last night

                      Allie, you are far more tollerant than I. I have gotten up to get my own tea, napkins and flatware. Several times I've been asked "why are you in the buss station" and have commented that I didn't wish to wait for Christmas to finish my dinner." I am sure the manager would want to know what's going on. Dinner for us is a treat, and hard earned, I don't wish to have it spoiled by bad service. (Ooooops, sorry for the soap box, stepping down and going away.) IMHO, L.

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                      • #12
                        Re: Man, what a bad dining experience last night

                        Yea, waiting tables is customer service and if the customer ain't happy...

                        I'd have spoken to the manager too... and not left a tip.
                        "What fresh hell is this?" Dorothy Parker

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                        • #13
                          Re: Man, what a bad dining experience last night

                          Ok, so as I said earlier, I wanted to run this one past DD and get her take on it.......she's a server/waitress @ Olive Garden and I know for a fact she's one of their best employees, so it's not like I'm asking a slacker or something, lol..................

                          DD said that funny enough, she's had similar situations like that happen to her at work and it sucks because when she has been scheduled sometimes by management to run 4 or 5 tables (and might get tables with large parties) and every table is asking for something every 5 seconds on top of things going wrong in the kitchen, things can spiral out of control quickly and it's hard to recover without incident. For example the "breadstick person" is slacking and not making the fresh ones fast enough, or there being no salad in the salad bins left in the back cooler, which makes her have to wait for one of the "prep people" to do it, OR, worse yet.......she has to do it herself........which slows her down tremendously. Then, there could be times when one too many servers call off sick or just don't show up and they cannot get replacements to make them short handed.

                          Then, she said it really sucks too when you can see the disdain on your customers faces because you can’t respond at lightening speed to the things they may want or need, and that just makes you screw up even worse because you feel bad that you just cannot go faster and make it all better for them. It's sort of like a dream where you're running and get nowhere.

                          DD said she realizes there are genuinely bad/inattentive servers in the restaurant industry, but sometimes you can really have everything go wrong, and as mentioned before, you know it and it's like you can't catch up. She said she would still tip the girl something. However, just to make sure it wasn't purely the waitress' fault, she said she would’ve asked the waitress FIRST if they were swamped or something, and also to see if everything was okay in the kitchen BEFORE she would go complain to the manager. She would hate to see someone get fired or reamed out if it were purely because of the "domino effect".

                          A view I don't think I would've necessarily thought of since I've never waitressed in my life.
                          The will of God will never take you where the Grace of God will not protect you.

                          Faith is believing in advance what already makes sense in retrospect. O:-)

                          'Do not ask the Lord to Guide your Footsteps if you are not willing to move your Feet'

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                          • #14
                            Re: Man, what a bad dining experience last night

                            That's kind of why we didn't complain. I really don't want to get anyone fired even if they were just slacking.
                            I know it was right after the "busy" time and they were probably trying to wind down and get things done before closing.
                            In any case, I'll leave the complaining to someone else.

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                            • #15
                              Re: Man, what a bad dining experience last night

                              Allie.........now here's a flip side (pardon the hijacking!)........one night DD was waiting on a table of this young couple who had their son with them, who was about 4 or 5. Seemed like nice people, wife was quiet, husband ordered another drink (brought one with him from the bar). DD "thought" he seemed maybe a bit more than just tipsy, but remained pleasant, and got his drink....even though the little boy is saying in general......"no more drinks for Daddy"!!! The wife still remaining there sitting quietly.

                              They ordered their meals and DD got them their salad, but apologizes and informs them that the kitchen was running behind on the breadsticks, which should normally be brought out with the salad. So she waits on another one of her tables in the mean time, checks on the breadsticks which are ready by now, goes to give them to this couple and they are gone!!! She was like ???????!!!!!!!!! And is feeling VERY badly like she must've offended them even though they "seemed" like they understood. All of a sudden, she hears this big commotion in the lobby and looks out and sees this customer of hers ranting and raving about the poor service and he's going to the manager's manager and demands this that and the other thing. By this time, DD is petrified thinking it's because of her so she fesses up right away to her manager. But they told her it's NOT her fault, he was being a mean drunk. Then she started to worry about the wife and little boy and how perhaps this mean drunk would be driving off like a maniac with them in the car and possibly abusive to his wife and son. She felt terrible the rest of her shift, but knew she had to carry on to avoid her "domino effect".
                              The will of God will never take you where the Grace of God will not protect you.

                              Faith is believing in advance what already makes sense in retrospect. O:-)

                              'Do not ask the Lord to Guide your Footsteps if you are not willing to move your Feet'

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